CongruentMind™
Last updated: 22nd January 2026
This policy explains how returns and refunds are handled for products purchased through the CongruentMind™ website.
1. Digital products
Digital products (including downloadable journals or digital resources) are supplied immediately after purchase.
Due to the nature of digital content, refunds are not normally offered once a digital product has been accessed or downloaded.
If you experience a technical issue that prevents access to a digital product, please contact us and we will work to resolve the issue promptly.
2. Physical products
If you purchase a physical product from this website, you have the right to cancel your order within 14 days of receiving the item, in accordance with UK consumer law.
To be eligible for a return:
- the item must be unused
- it must be returned in its original condition
- you must notify us within 14 days of receipt
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
3. Faulty or incorrect items
If you receive a physical item that is faulty, damaged, or incorrect, please contact us as soon as possible.
Where appropriate, we will offer:
- a replacement
- or a full refund
4. How to request a return or refund
To request a return or refund, please contact us via the Request a Conversation page on this website, providing:
- your order reference
- details of the product
- the reason for your request
We aim to respond within a reasonable timeframe.
5. Refund processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow a reasonable period for the refund to be processed by your payment provider.
6. Changes to this policy
This Returns & Refunds Policy may be updated from time to time. The most current version will always be available on this website.